Worst would be my current one. The runner up would be my old job at Tim Horton's, but I kinda write off fast food jobs as being bad by proxy.
My current job is tech support for a large cable company in Ontario, handling internet, TV and VOIP. I don't actually work for the company itself, but instead an outsource company that they employ so they don't have to hire their own tech support staff. They also do the same with their sales and billing, but that's with another firm that's dumber than a bag of hammers.
First off, the fact that we're just outsourced means all our info is what the cable company deems important to tell us, so constantly I have to put up with dickheads who can't get it into their skulls that I have no contact with dispatch, or the community TV stations, or the other non-customer service departments. I get all my contact with them via tickets and forms sent in SLQ programs. People just don't understand that and the simplest call turns into shouting matches because they just can't understand that I have no idea what time their technician will arive at their house, or when their cable lines are to be buried, or where they keep getting major viruses and malware from that results in us shutting down their modems so our entire network isn't infected.
Scheduling itself is just a pain. I get people calling in saying they've been without services for days, and then balk when I say I can have someone there tomorrow, raving about how they pay their bills on time so we should send a tech over in the next hour. They never understand that we send the trucks out at 8am each day with a set schedule for that day. Always it's "If you don't have someone here in an hour I'm canceling and switching to satellite/DSL". Never mind that if they switch they incur penalties for opting out of their contract early, or that the company they're switching to doesn't guarantee next day service calls AND charge 100-150$ for the technician, whereas we don't charge a red cent if our service fucks up. Always a facepalm moment for me when people say they'll switch to satellite because "cable is too unreliable". Yeah, like a satellite signal does any better in extreme weather conditions like heavy snow and rain, very common things up here.
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